01No refunds
All payments for paid passes (summit passes, VIP All-access and the awards evening add-on) are final. Once a payment is confirmed it cannot be cancelled or refunded, including if you can’t attend, arrive late, or attend only part of the programme.
Prices change between tiers. If the price changes after you buy, we don’t refund the difference.
02Transferring your pass
Can’t make it? Send your pass to a colleague or anyone else instead. Send us a message through the organiser, Urdhva Management with your order ID and the new attendee’s name, email and mobile number, at least 48 hours before the Expo starts. We will reissue the e-pass in their name. Transfers are free.
03If the event changes
If session timings, speakers or halls change, your pass stays valid and no refund is due.
If the Expo moves to new dates or a new venue, your pass carries over automatically. If the Expo is cancelled outright and not rescheduled, we will contact every paid registrant directly about their pass.
04Failed and duplicate payments
If money left your account but your registration wasn’t confirmed, or you were charged twice for the same pass, the extra amount is returned to your original payment method. This usually happens automatically within 5–7 working days. If it hasn’t arrived, email us with your order ID and the payment reference, and we will chase it with Cashfree.
05Free expo passes
Expo area passes are free. If your plans change, there is nothing to cancel, but letting us know helps us plan.
06Exhibitors and sponsors
Bookings for exhibition space, sponsorship and partnerships follow the cancellation terms in their own agreement, not this policy.
07Questions
Contact us through the organiser, Urdhva Management. Please include your order ID.
Urdhva Management